Trip Planner epic — Clarity insights
2026-01-06 – 2026-05-01 · Released 2026-01-06
Total interactions
568
across 77 events since launch
Top event
plannerSchedulerTrailerTabClicked
73 interactions
Firing / Silent
47 / 30
events with interactions
Engagement rate
94%
2.7x site avg · 11m 4s active/session
Event interactions — top 10
73
Switched to the Trailer tab
plannerSchedulerTrailerTabClicked
63
Opened a trip from the list
plannerTripsClicked
34
Searched within the trips panel
plannerTripsSearchApplied
32
Opened trip details from the frame
plannerTripFrameLinkClicked
28
Switched to the Driver tab
plannerSchedulerDriverTabClicked
26
Expanded trips panel to full screen
plannerTripsFullScreenClicked
26
Opened trip overview via link
plannerTripOVLinkClicked
23
Exited full screen on the trips panel
plannerTripsCloseFullScreenClicked
22
Expanded scheduler to full screen
plannerSchedulerFullScreenClicked
21
Searched for a trailer
plannerSchedulerTrailerSearchApplied
Completion rate
19% Needs attention ✗ Target ≥60%
Events firing
47/77 firing
Session quality
Filter users All users Active time Duration Pages
Avg active time
Filter users
11m 4s
All users
4m 4s
Avg session duration
Filter users
11m 43s
All users
13m 45s
Avg pages / session
Filter users
9.8
All users
10.2
Based on 250+ sessions
All event interactions
Scheduler
73
Switched to the Trailer tab
plannerSchedulerTrailerTabClicked
28
Switched to the Driver tab
plannerSchedulerDriverTabClicked
22
Expanded scheduler to full screen
plannerSchedulerFullScreenClicked
18
Navigated within the scheduler timeline
plannerSchedulerNavigationClicked
18
Scrolled the scheduler back in time
plannerSchedulerMovedLeft
10
Switched to the Vehicle tab
plannerSchedulerVehicleTabClicked
10
Zoomed out on the scheduler
plannerSchedulerZoomedOut
10
Scrolled the scheduler forward in time
plannerSchedulerMovedRight
9
Exited full screen on the scheduler
plannerSchedulerCloseFullScreenClicked
7
Zoomed in on the scheduler
plannerSchedulerZoomedIn
1
Applied a scheduler filter
plannerSchedulerFilterApplied
—
Applied a scheduler preset
plannerSchedulerPresetApplied
—
Refreshed the scheduler
plannerSchedulerRefreshClicked
—
Changed a scheduler setting
plannerSchedulerSettingApplied
Scheduler Resources
21
Searched for a trailer
plannerSchedulerTrailerSearchApplied
6
Edited a trailer on a pickup unit
plannerSchedulerPUTrailerEdited
3
Searched for a vehicle
plannerSchedulerVehicleSearchApplied
2
Added a trailer to a pickup unit
plannerSchedulerPUTrailerAdded
2
Removed a trailer from a pickup unit
plannerSchedulerPUTrailerDeleted
1
Added a driver to a pickup unit
plannerSchedulerPUDriverAdded
1
Searched for a driver
plannerSchedulerDriverSearchApplied
—
Added a vehicle to a pickup unit
plannerSchedulerPUVehicleAdded
—
Edited a vehicle on a pickup unit
plannerSchedulerPUVehicleEdited
—
Edited a driver on a pickup unit
plannerSchedulerPUDriverEdited
—
Removed a vehicle from a pickup unit
plannerSchedulerPUVehicleDeleted
—
Removed a driver from a pickup unit
plannerSchedulerPUDriverDeleted
Trips Panel
63
Opened a trip from the list
plannerTripsClicked
34
Searched within the trips panel
plannerTripsSearchApplied
26
Expanded trips panel to full screen
plannerTripsFullScreenClicked
23
Exited full screen on the trips panel
plannerTripsCloseFullScreenClicked
14
Assigned a trip via drag and drop
plannerTripsAssignedDragDropped
9
Switched to the Partially Assigned tab
plannerTripsPartiallyTabClicked
4
Switched to the To Be Assigned tab
plannerTripsTobeAssignedTabClicked
2
Clicked to create a new trip
plannerTripsCreateTripClicked
1
Collapsed the trips panel
plannerTripsCollapsed
1
Expanded the trips panel
plannerTripsExpanded
—
Applied a sort to the trips list
plannerTripsSortApplied
—
Opened trip details via link
plannerTripsLinkClicked
Trip Frame
32
Opened trip details from the frame
plannerTripFrameLinkClicked
14
Confirmed schedule via right-click
plannerTripFrameConfirmSchedRightClicked
8
Unassigned a trip via right-click
plannerTripFrameUnassignTripRightClicked
2
Reassigned a vehicle via right-click
plannerTripFrameReassignedVehicleRightClicked
1
Assigned a vehicle via right-click
plannerTripFrameAssignVehicleRightClicked
—
Unassigned a pickup unit via right-click
plannerTripFrameUnassignPURightClicked
—
Assigned a trailer via right-click
plannerTripFrameAssignTrailerRightClicked
—
Assigned a driver via right-click
plannerTripFrameAssignDriverRightClicked
—
Reassigned a trailer via right-click
plannerTripFrameReassignedTrailerRightClicked
—
Reassigned a driver via right-click
plannerTripFrameReassignedDriverRightClicked
Trip Overview
26
Opened trip overview via link
plannerTripOVLinkClicked
13
Assigned a vehicle in trip overview
plannerTripOVVehicleAssigned
12
Assigned a driver in trip overview
plannerTripOVDriverAssigned
12
Saved changes in trip overview
plannerTripOVChangesSaved
11
Assigned a trailer in trip overview
plannerTripOVTrailerAssigned
1
Clicked confirm schedule from ellipsis menu
plannerTripOVConfirmSchedEllipsisClicked
1
Selected a vehicle to swap
plannerTripOVSwapVehicleSelected
1
Selected a driver to swap
plannerTripOVSwapDriverSelected
—
Clicked unassign from the ellipsis menu
plannerTripOVUnassignedEllipsisClicked
—
Reset unsaved changes in trip overview
plannerTripOVChangesReset
—
Clicked to edit the original assignment
plannerTripOVEditOriginalAssignmentClicked
Trip Overview — Stops
4
Added a stop to the trip
plannerTripOVStopAdded
4
Added a trip start point
plannerTripOVStartAdded
3
Edited an existing stop
plannerTripOVStopEdited
2
Added a trip end point
plannerTripOVEndAdded
1
Added a maintenance stop
plannerTripOVMaintenanceAdded
1
Added a trailer drop-off stop
plannerTripOVTrailerDropOffAdded
—
Reordered an order stop by dragging
plannerTripOVOrderStopDragged
—
Moved a non-order stop by dragging
plannerTripOVNonOrderStopDragged
—
Deleted a stop from the trip
plannerTripOVStopDeleted
—
Added a fueling stop
plannerTripOVFuelingAdded
—
Added a parking stop
plannerTripOVParkingAdded
—
Added a resting stop
plannerTripOVRestingAdded
—
Added a customs clearance stop
plannerTripOVClearingCustomsAdded
—
Added a ferry embarkation stop
plannerTripOVFerryEmbarkAdded
—
Added a ferry disembarkation stop
plannerTripOVFerryDisembarkAdded
—
Added a train embarkation stop
plannerTripOVTrainEmbarkAdded
—
Added a train disembarkation stop
plannerTripOVTrainDisembarkAdded
—
Added a resource swap stop
plannerTripOVResourceSwapAdded
2026-01-06 – 2026-05-01
Key findings
30 events have 0 interactions since launch — check instrumentation or these flows haven't been used yet.
savedViewClicked (2,226) is the most-used event — users are actively adopting saved views.
Filter users are 2.7× more actively engaged than the site average (11m 4s active time vs 4m 4s).
94% engagement rate — filter users are almost never idle (vs 30% site-wide).
All 77 events instrumented · 47 firing · 30 silent since 2026-01-06.
Measurement plan
Trip Planner epic · linked to the post-launch measurement framework
Current phase
Pre-launch baseline
Pre Apr 10
Discovery
Week 1–2
Adoption
Week 3–6
6-week review
Apr 10 + 6wk
Primary metric — Trip Save Rate
Users who save trip changes ÷ users who open a trip
Entry → Apply funnel
1
Opened a trip
63
2
Assigned a resource
▼ 79% from entry
13
3
Saved changes
▼ 81% from entry
12
ℹ️
These steps aren't strictly sequential. Users can apply a filter without expanding the accordion (e.g. via chips or preset options), so "Applied filter" can exceed "Explored drawer". Drop-off % always compares back to the entry point (step 1).
79% of users who opened the filter never expanded the drawer. They may have found what they needed immediately, or got confused and left. Worth watching as volume grows.
Only 19% of users who opened the filter applied one — below the 60% target. Investigate drop-off.
Completion rate
19%
Needs attention ✗
Target ≥60%
Secondary metrics
Metric Value Trend Interpretation
Drag-drop Assignments
plannerTripsAssignedDragDropped — trips assigned via drag
14
Rising = users comfortable with direct scheduler interaction
Stop Additions
plannerTripOVStopAdded — custom stops added to trips
4
High = planners are customising routes; low = using defaults
Right-click Adoption
Frame context-menu actions (assign/unassign/confirm via right-click)
24%
Rising = power users discovering context menu shortcuts
Reset Rate
Changes reset ÷ changes saved — users backing out of edits
0%
High = users making mistakes or exploring without intent
Guardrail metrics
Unassign rate
⚠ Elevated
67%
(Unassign trip + unassign PU right-clicks) ÷ trips saved
If >20%: planners are frequently reversing assignments
Scheduler navigation depth
✓ OK
71%
Zoom + move interactions per session — proxy for orientation effort
Very high = scheduler is hard to navigate; low = users orient quickly
Create trip engagement
Tracking
2
plannerTripsCreateTripClicked — new trip creation attempts
Low = planners not initiating new trips; check entry point visibility
Generated by Claude · Microsoft Clarity GraphQL API · CtrlChain Design Ops · May 06, 2026